Shipping policy

Mainspring Medical ships every order from our facility in Augusta, Georgia. We want your order to arrive quickly, privately and in perfect condition.

Where we ship

We ship to:

  • All 50 U.S. states and Washington, D.C.
  • U.S. territories, including Puerto Rico, Guam and the U.S. Virgin Islands
  • APO, FPO and DPO military addresses
  • Canada

We do not currently ship to other countries.

Order processing

Orders are processed and shipped the next business day. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday are processed the following business day.

You will receive an email confirmation when your order is placed and another email with your tracking number when it ships.

Shipping costs

United States: Shipping is free on all orders of $149 or more, which includes every Vacurect™ kit. Orders under $149, such as replacement parts and accessories, are charged USPS or UPS rates based on your address and the shipping method you choose. The exact cost is shown at checkout before you pay.

Canada: Orders to Canada are charged USPS or UPS rates based on your address and the shipping method you choose. The exact cost is shown at checkout before you pay.

Carriers and delivery times

We ship with USPS and UPS. Available shipping methods and estimated delivery times are shown at checkout. Delivery times begin once your order ships and are estimates provided by the carrier, not guarantees. Weather, holidays and carrier delays can occasionally add time.

Discreet packaging

Every order ships in a plain, unmarked box. There is no product name or description on the outside of the package. Your privacy matters to us.

Canadian orders: duties and taxes

Orders shipped to Canada may be subject to import duties, taxes and brokerage fees charged by Canadian customs or the carrier. These charges are not included in your order total and are the responsibility of the customer.

Address accuracy

Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an incorrect address entered at checkout. If you notice a mistake, call us right away at 1-877-266-7699. If your order has not shipped yet, we will update the address. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping charges may apply.

Lost, delayed or damaged packages

If your tracking has not updated for several days, your package shows as delivered but you did not receive it, or your order arrives damaged, contact us within 30 days of the ship date. We will work with the carrier to locate the package or send a replacement. For damaged items, please keep the packaging and send us a photo of the damage.

Returns

For our return and money-back guarantee terms, please see our Refund Policy.

Contact us

If you have any questions about shipping, we are happy to help.

  • Phone: 1-877-266-7699
  • Email: sales@mainspringmedical.com
  • Mail: Mainspring Medical, 205 New Petersburg Dr, Ste B, Martinez, GA 30907